Retail Audit Pro is passionate about building exceptional customer experiences and committed to developing lasting partnerships with our clients and our Retail Compliance Auditor network. Our roots are deep in hospitality, education and services having worked and owned businesses. Formerly part of Goodwin Hospitality, we have been objectively measuring and analyzing brand experiences for over 15 years.
History
In 1999, we originally started as Goodwin Hospitality after several years in the hospitality industry owning restaurants and businesses. It was there that our founder recognized a real need for consistent and better delivery of customer experiences. As Goodwin Hospitality grew, we expanded into three core business areas, each dedicated to a specific industry:
- Goodwin Hospitality: Hospitality
- Customer Prophet: Retail
- Campus Feedback: Higher education
To better serve our more diverse client base, we united under one brand in 2018 as (Now Retail Audit Pro). In 2021, Kurt Eddins took over full control of the business from Eric Goodwin, with great excitement and optimism about the company’s future.
At Retail Audit Pro, we offer even greater industry breadth plus more in-depth services for a 360-perspective of your customer’s experience. We believe that under the Retail Audit Pro brand and with our program and expanded services, we can focus on what truly drives the customer experience beginning with the Retail Compliance Auditor program as a linchpin—to help our clients pivot to amazing customer experiences.